frequently asked questions

Not sure how it works? Start here.

These FAQs cover what to expect, how we support you, and why we’re different.

What can ScaleMate VA® actually do for my business?

Anything related to customer service or sales which is a lot more than basic admin. Think: phone and email management, lead gen, CRM cleanup, podcast guest outreach, content repurposing, inbox detox, client onboarding, social media and website design/management.. You name the task, we’ve likely matched for it.

How fast can I hire a VA through ScaleMate VA®?

We match 3x faster than the industry average. Most clients meet qualified VA candidates within 21 days, not 4+ weeks.

How are your VAs vetted?

That depends on your plan. We offer flexible support ranging from part-time (a few hours per week) to full-time assistants. You can always scale up as your business grows.

What makes ScaleMate VA® different from other VA platforms?

Founder-Proofed: We built this after hiring 50+ VAs ourselves
FREE Trial: A 14-day free trial with no obligations
Basic VAs Training: Our VAs have access to a digital training platform
Private Community: A private client community of elite entrepreneurs for support
VAs worldwide: Our VAs are placed worldwide and have different backgrounds and experiences.

I’ve tried hiring before, and it didn’t work. How is this different?

Most bad hires come from vague job descriptions, lack of onboarding, or poor fit. We solve that with:

Help defining what to delegate
Culture-fit interviews
We scout, interview, and provide basic training for Virtual Assistants ("VAs") based anywhere globally.
One-time VA replacement during the 12-month term *included on monthly subscriptions only

You're not alone in this. That’s the ScaleMate VA® difference.Absolutely. We offer complimentary VA replacements during your subscription period. If something isn’t working, we’ll make it right — quickly and professionally.

What if I only need a VA part-time?

Perfect. Most of our clients start with 10–20 hours/week. We match based on the actual workload, not fixed packages. You scale when you’re ready. You only pay for the hours you use. *Subscriptions are still due monthly

What industries do you serve?

We specialize in supporting founders in:

Coaching & Consulting
Real Estate & Insurance
E-commerce & Personal Brands
Online Service Providers
Sales & Client Experience
Operations & Logistics
Book Keeping
Client Care
Copywritting
IT Coordination
Video Editing
Motion Graphic Design
Social Media Management
Marketing Assistance
Digital Marketing Management
Graphic Design & Branding
YouTube
Content Creation
Paid Ads
Lead Generation
Podcast Assistance
Operations Management
Travel Coordination
Team Onboarding
Executive Assistance
And much more

If you’re overwhelmed and growth-minded, we’ve likely helped someone like you.

Our plans are structured as 12-month subscriptions, billed monthly. We believe in commitment that creates consistency — but we’re also not here to lock you into something that doesn’t serve your business. Let’s grow together at a sustainable pace.

Can I change VAs if it’s not a good fit?

Yes. We offer a free rematch during the annual subscription window, and our ongoing support ensures you’re not stuck figuring things out alone.Our plans are structured as 12-month subscriptions, billed monthly. We believe in commitment that creates consistency — but we’re also not here to lock you into something that doesn’t serve your business. Let’s grow together at a sustainable pace.

How much does it cost?

We offer flat monthly rates with zero markup on hours. No hidden fees. Our plans start at $600 per month, even with the monthly subscription fee, most clients see 50–70% cost savings compared to hiring in-house.

How do I get started?

Start with a free discovery call. We’ll help you identify what to delegate, recommend a VA profile, and get you matched in under 3 weeks. Zero pressure, 100% strategy.